Shipping policy

Delivery

Ireland

Delivery takes *3-5 business days

*During peak periods, promotions, or new launches, please allow 7–10 business days.

Delivery – €5.99 (Free for orders over €75)

Return Window

You have 14 days from the delivery date to return your order for a refund.
Please note the 14-day period begins on the date of delivery. Returns received after this time can’t be accepted and will be sent back to you.

What Can Be Returned

Unworn items with original tags attached
Items in original packaging
Items that haven't been damaged, stained, or altered

What Cannot Be Returned

Intimate apparel and swimwear (for hygiene reasons)
Items marked as final sale

How to Return Items

We recommend using An Post to return your parcel, as their service provides full tracking so you can return your item with confidence and know when it’s been received. Please note that An Post operates independently from JOCO Boutique, and we are not affiliated with or responsible for their services.

You can create a return label using An Post Click & Post:
https://www.anpost.com/Post-Parcels/Click-and-Post/Postage-Label

Please include your invoice or order confirmation inside your parcel.

Send returns to:

JOCO Boutique, Douglas Court Shopping Center, Cork, T12 HK5D

We also accept returns to our boutique. Returns can only be made from 9am - 6pm Monday to Saturday, and from 11am - 6pm on Sundays.

Refunds

Once received and inspected, refunds are processed within 14 business days to your original payment method.
Shipping costs are non-refundable unless the return is due to our error.

If your refund hasn’t appeared within 21 days of your parcel arriving, contact us at info@jocoboutique.com

Damaged or Faulty Items

If an item arrives damaged or faulty, please email info@jocoboutique.com within 24 hours of delivery with photos of the issue. We’ll arrange a replacement or full refund as quickly as possible, at no cost to you.